NatWest Bank, a cornerstone of the United Kingdom’s financial sector, proudly boasts a rich history tracing back to its establishment in 1968. Stemming from the merger of National Provincial Bank, Westminster Bank, and District Bank, NatWest has cultivated a reputation synonymous with excellence in banking services. Over the years, NatWest has demonstrated agility in responding to changing market conditions, exhibiting resilience in the face of economic challenges. Presently, NatWest serves as a testament to innovation and stability in the banking industry, persistently evolving to cater to its customers’ needs.
Embracing Tradition, Embracing Innovation at NatWest
Famed for its steadfast commitment to customer service, NatWest seamlessly combines traditional values with cutting-edge technology, thereby maintaining its position at the forefront of the industry. Moreover, its dedication to innovation and community engagement distinguishes it as a frontrunner in the contemporary banking landscape.
Empowering Customers, Empowering Communities
NatWest’s mission is centered on empowering its 14 million customers across personal, small business, and SME sectors in England and Wales. By prioritizing accessibility and offering control over finances, NatWest delivers tailored banking experiences. Furthermore, it utilizes its extensive branch network and advanced customer AI to ensure simplicity and security in every transaction.
Driving Economic Growth, Fostering Inclusivity
As a significant contributor to British business lending, NatWest actively supports the UK economy and champions visionary entrepreneurs through its Entrepreneur Accelerator hubs nationwide. Moreover, its organizational culture promotes inclusivity and opportunity, offering comprehensive training and advancement opportunities for all individuals.
Join Our Journey
If you share our values of engagement, proactivity, and a customer-centric mindset, NatWest welcomes you to be a part of its inclusive and forward-thinking team.
NatWest Bank insight:
NatWest, a prominent player in the banking industry with over 10,001 employees and 7,599 associated members, offers its comprehensive range of financial services through its
website: http://www.natwest.com.
- Job Flexibility and Location
Our people thrive through various work arrangements tailored to their roles and preferences, encompassing hybrid setups and flexible hours, thus ensuring adaptability and work-life balance.
- Location Specifics
This role is situated in the United Kingdom, necessitating all regular working days to be conducted within the country.
Job Description: Customer Service – Personal Banker in Lymington
Role Overview
Join us in guiding and supporting our esteemed branch customers, as we strive together to achieve their financial aspirations, fostering growth and prosperity.
Proactive Enhancement
You’ll play a vital role in continuously improving our customer banking experience through proactive measures, thereby enhancing satisfaction and loyalty.
Training Support at NatWest
Committed to nurturing your development, we provide assistance in obtaining a Foundation Certificate in Responsible Banking and enriching your existing skill set through comprehensive training programs.
Responsibilities
Customer-Centric Interaction
As the primary point of contact in our branches, you’ll prioritize outstanding service in every interaction with our customers.
Daily Tasks at NatWest
Your daily tasks will involve:
- Engaging in proactive conversations to understand and address customer banking needs
- Handling general banking requests such as payments, balance inquiries, and transfers
- Educating customers about our banking options and service range
- By identifying opportunities to aid customers with basic financial products, we seamlessly collaborate with other teams, thereby enhancing efficiency and ensuring comprehensive support.
Required Skills
- Motivation and Drive
Success in this role hinges on your motivation to advance your career and your innate drive for customer satisfaction, thereby creating a pathway for personal growth and professional fulfillment.
- Communication Skills
Strong communication skills are indispensable; they enable you to effectively convey the benefits of our products and procedures to customers, thereby fostering trust and loyalty.
- Other Essential Skills
You’ll also need:
- A passion for customer service and meticulous attention to detail
- The ability to thrive under pressure while continuously improving service standards
- Strong interpersonal skills and team collaboration abilities
- A commitment to skill development and assuming additional responsibilities.
Work Arrangements
- Flexibility
We prioritize customer convenience, thus necessitating flexible work arrangements to accommodate their needs effectively, ensuring satisfaction and loyalty.
- Working Hours
This is a full-time, permanent position, typically aligning with branch opening hours from 9 am to 5 pm, Monday to Friday, with rotational Saturdays included, ensuring comprehensive coverage and flexibility for both employees and customers.
Training and Progression at NatWest
- Structured Training
Enjoy a comprehensive training program and ongoing coaching, ensuring continuous support and fostering your development throughout your journey with us.
- Career Progression
When you’ve mastered your role, we’ll support your advancement to the next level of your career.
Visit our website for more job postings
Additional Information
- Visa Eligibility
While this role does not qualify for Skilled Worker Visa sponsorship, applicants must have an alternative right to work in the UK. This requirement ensures compliance with immigration regulations. Additionally, it fosters a diverse workforce, enriching our organizational culture.
- Compensation and Benefits
Salary: £24,930 per year (pro rata for hours worked)
Retirement Contribution: Receive a contribution to aid your retirement savings.
Benefits: Choose from a range of protection, healthcare, or lifestyle benefits through NatWest Group Benefits, including options such as comprehensive insurance coverage, personalized healthcare plans, and exclusive lifestyle perks.
Holiday Entitlement: Enjoy a generous holiday entitlement of 33 days (pro rata for hours worked), with the potential for work on Bank Holidays, thus ensuring flexibility and ample opportunity for relaxation and celebration.
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